I have received a message stating my Credit Card has been declined. What does this mean? What should I do now?

All credit and debit card transactions are authorized at the time the order is placed. If you have received a message you do not understand, please ask a Customer Service Agent a question via e-mail or call us toll free at 1-800-257-3762 for further information whether the payment has cleared or if other arrangements need to be made. 

Our Business Hours are Monday-Friday 9 a.m. until 6:30 p.m (EST.)

Debit Card Users - Special Note:
Authorizations whether successful or failed may result in a hold on your funds equal to the amount of the order.  If the order is cancelled or does not ship, the authorization remains valid for up to 5 business days.  We cannot remove the authorizations once you submit the order and we will not be responsible for bank fees or overdraft charges that you may incur.  Multiple processing attempts could result in multiple holds on your funds, so only press the button once when submitting your request.