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Shipping charges are a flat rate for the 48 Continental states.
You can locate the cost of shipping for your item(s) by clicking on any of the "Hyper Speed Shipping” buttons located throughout our ads. You can also scroll down the page to “Store Policies” and look under “Hyper Speed Shipping.”
♦ What shipping methods do you offer?
We trust UPS for all of our shipping needs. Orders are shipped UPS Ground® by default. We can not ship to PO Boxes, APO/FPO, or any address outside the United States. We do ship to Puerto Rico, Hawaii and Alaska for an additional shipping fee.
♦ Do we ship outside of the United States?
We are currently unable to ship outside of the United States.
♦ Can I upgrade my shipping method to something faster?
Yes, please contact us before submitting payment for a variety of expedited shipping services that will fit your needs and budget. We generally are not able to adjust an order or make changes to the shipping once payment has been submitted.
♦ Can I pick this up to save on shipping?
Sorry, we do not allow local pickup.
♦ Do you combine shipping fees for multiple auctions won?
Most of our items now have FREE shipping to the 48 Continental states. Due to the expense of shipping to Puerto Rico, Alaska, and Hawaii, we are not able to apply combined shipping discounts to these locations. If you are making a large purchase (5 individual items or more), please contact us via email at customerservice@thedeepdiscount.com or by phone at 800-257-3762 or 815-927-3320, and we will be more than happy to prepare a bulk-order discount quote on a case-by-case basis.
♦ How long does it take for my item to ship?
Our Hyper-Speed Shipping guarantees that your item(s) will ship the same day payment clears if payment clears by 3:30 PM CST Monday – Friday (excludes holidays). Typical delivery time is between 1 and 6 business days (peak shipping seasons in November and December may experience an additional delay due to the increased volume of packages UPS handles during that season).
♦ How do I get a tracking number?
Our system will automatically email you an order confirmation that includes your tracking number when your package is scanned in our warehouse. If you do not receive this email, please check your spam folder and/or spam filter settings. Tracking will not be immediately available on ups.com as information can take up to 24 hours to update in the UPS tracking system.
♦ Do I need to be available to receive deliveries from TheDeepDiscount?
A signature will be required on any order exceeding $250 to ensure there are no complications with your delivery. For orders less than $250, delivery without signature is at the sole discretion of the UPS driver. If the driver does not believe it is a safe location to leave a package unattended, they will make 2 additional attempts to deliver the item(s) on the following consecutive business days. If you believe you will not be available to receive the package, please leave a note for the UPS driver instructing them to hold the item at their local facility for pick-up. Items returned to us undeliverable will be charged the actual cost of reshipping the item to you.
If you have a minute, we would like to explain our shipping charges. When we first starting selling on the internet several years ago, we surveyed hundreds of our customers. We found out two things that were extremely important: First, our customers absolutely wanted the best price anywhere. They wanted it to be less than any other internet site, including Wal-Mart, BestBuy, or anywhere else. Otherwise, why would they take the risk of shopping online?
Second, our customers wanted exactly what they ordered without any damages and they wanted it now. They didn't like the normal online shipping time of one to three weeks to get their items. They also didn't like the all too often damaged items being delivered to them.
So in order to serve our customers better, we developed what we refer to as "Hyper Speed Shipping."
With "Hyper Speed Shipping," you get your order shipped the same business day that you pay for it—guaranteed—if paid for by 3:30 PM Central Standard Time, Monday – Friday (excluding weekends). That means that if you pay us for an item through PayPal, or calls us with a credit card before 3:30 PM CST; it will be on a truck and on its way to you that afternoon. The tracking number will be emailed to you that night. We guarantee it!
But that's not all you get. Our flat rate shipping and handling price means that there will not be any hidden charges. The price you pay covers shipping and handling anywhere in the continental 48 states. There is an additional shipping charge for orders shipped to Hawaii, Alaska, and Puerto Rico. These charges are located on the ad under “Shipping”.
In addition to flat rate charges, we completely insure every item we ship at no additional charge to you. We also only ship in 100% approved UPS packaging. This costs us a little more and takes us a little more time. However, you can be assured your item will not get damaged. In fact, we run less than 1 in 2000 packages shipped that end up damaged! We have a professional staff that starts shipping every morning at 8 AM sharp to accomplish all of this. All this costs a little more, but going back to what our customers have told us, this is exactly the type of service they want. In fact more than 99% of our customers have said exactly that in the feedback that they have left us!
We believe that if you look at the total price (price of the item combined with shipping and handling), you'll find that there's not a better price anywhere. If we're wrong about that, please let us know. In the end, all of this doesn't mean a thing if you're not 100% happy with buying from us. We want you as a customer for life, not just for this purchase!
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