Why hasn't TheDeepDiscount responded to the e-mail question I asked?

If you haven't heard from us yet, most of the time it is due to our inability to respond directly to you because of an incorrect or incomplete e-mail address entered in the "Contact Us" form. If you entered your e-mail address correctly, you would have received a confirmation from us within 1 hour (depending on network traffic) with a message that we received your question.

Examples of incorrect e-mail addresses are:

- Addresses that are considered "temporary" and have expired.
- Old e-mail accounts that do not get forwarded.
- E-mail addresses that cannot receive attachments.
- Incorrectly spelled/written address or missing information.

Also, emails that contain the following may not be responded to, or may have a delayed response:
- Abusive or obscene language.
- Repeated emails asking the same thing that have already been answered.
- Requests to ship to a different country or to use a payment method not accepted.
- Spam or other unsolicted advertisements.

Emails that contain any of the above have the sending email address blocked, preventing any further emails from being received.

If you have submitted a question and received a confirmation e-mail, and it has been more than two days with no response from us, please call our Customer Service line toll free at 1-800-257-3762  or 1-815-927-3320 for assistance.

Please have your Item # or eBay User ID ready for faster service.

Our Business Hours are Monday through Friday, 8am - 5:30 PM CST.